Privacy Policy

Effective date: 6 October 2026

This Privacy Policy explains how MYBOX DELIVERY & E-COMMERCE ("MyBox", "we", "us") collects, uses, shares and protects personal information when you use any of our services:

• MyBox, the customer app (Android package com.mybox.userapp), and the website mybox.ind.in;
• MyBox Store, the app for partner stores and vendors (com.mybox.storeapp), and the store web panel;
• MyBox Delivery, the app for delivery partners and riders (com.mybox.deliveryapp).

By using these services you agree to the practices described here. If you do not agree, please do not use the services.

1. Who we are

MYBOX DELIVERY & E-COMMERCE
Azhagiyamandapam, Mulagumoodu P.O., Kanyakumari, Tamil Nadu 629167, India
Email: myboxpickupanddelivery@gmail.com · Phone: +91 63693 75745

2. Information we collect from customers (MyBox app and website)

• Account details: name, mobile number, email address, password (stored only in encrypted/hashed form), profile photo (optional) and referral code.
• Addresses and location: delivery addresses you save, and your device's location while you use the app, to show stores that deliver to you, calculate delivery charges and deliver your order. The customer app does not collect location in the background.
• Orders and payments: items ordered, order history, parcel and rental bookings, wallet, Box Points and membership transactions. Card, UPI and net-banking payments are processed by our payment partner (Razorpay). We do not store your full card number or UPI PIN.
• Communications: messages and chats with stores, delivery partners and support, and the reviews and ratings you post.
• Device and usage data: device model, operating system, app version, a push-notification token, IP address, and crash and usage analytics (Google Firebase / Google Analytics). On the website, analytics cookies are used only after you accept them.

3. Information we collect from delivery partners (MyBox Delivery app)

3.1 Registration and profile

• Name, mobile number, email address, password (hashed) and profile photo.
• Identity verification: identity document type and number, and photos of the document you upload during registration.
• Work details: vehicle type, delivery zone, working status (online/offline) and shift.
• Payout details you provide in order to withdraw your earnings, and your earnings, cash-collected, incentive and withdrawal records.

3.2 Location, including background location

When you are online / on duty, the app collects your device's precise location continuously, including when the app is closed, minimised or not in use, and sends it to our servers. We use it to:

• find and offer you delivery requests near you;
• show your live position on an active order to that order's customer and store, so they can track the delivery;
• calculate delivery distance and your earnings, and resolve disputes about a delivery.

Background collection is needed because deliveries continue while you use navigation or other apps. Location collection stops when you switch to offline or log out. You can turn off location permission at any time in Android Settings. If you do, you cannot receive or complete delivery requests.

A persistent notification is shown while the app runs in the background to keep you informed of incoming orders.

3.3 Customer information you receive

To complete a delivery you see the customer's name, phone number and delivery address. You may use this information only to complete that delivery, and must not store, share or use it for any other purpose.

4. Information we collect from stores and vendors (MyBox Store app and panel)

• Owner and store details: owner name, phone, email, password (hashed), store name, logo, cover image, address, map location, business hours and tax or licence details you provide.
• Catalogue, orders, earnings, withdrawals and the payout details you provide.
• Device data and push-notification token for new-order alerts.

5. App permissions

6. How we use information

• To create and manage accounts, verify identity and prevent fraud.
• To take, deliver and support orders, parcels and rentals, and to process payments, refunds, wallet, Box Points, membership and referral rewards, and payouts.
• To send service notifications (order status, new orders, account and security messages).
• To provide customer support and resolve disputes.
• To improve and secure our services, using analytics and crash reports.
• To comply with law, including tax and accounting obligations.

We do not sell your personal information, and we do not use delivery-partner location for advertising.

7. Who we share information with

• Between users of an order: stores and delivery partners receive the customer details needed to fulfil it. Customers see the assigned delivery partner's name, photo, phone number and live location during an active delivery.
• Service providers: Razorpay (payments); Google Firebase (authentication/OTP, push notifications, analytics, crash reporting); Google Maps (maps and distance); SMS and email providers; and our hosting provider. They process data only on our instructions.
• Legal: when required by law, court order or government authority, or to protect the rights, safety and property of MyBox, our users or the public.
• Business transfer: if MyBox is merged or acquired, under this policy.

8. Data retention and account deletion

We keep personal information while your account is active and as long as needed for the purposes above. You can delete your account at any time:

• In the app: Profile → Delete account (available in the MyBox, MyBox Store and MyBox Delivery apps); or
• By email: write to myboxpickupanddelivery@gmail.com from your registered email, or include your registered phone number. We will process the request within 30 days.

When an account is deleted we remove your profile, login, saved addresses and uploaded documents. We keep order, payment, wallet and payout records, and the delivery-route records linked to completed deliveries, for as long as needed to resolve disputes and as Indian tax and accounting law requires (normally up to 8 years).

9. Security

Data travels over encrypted HTTPS connections, passwords are stored hashed, and access to personal data is limited to staff who need it. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.

10. Your choices and rights

You may access, correct or update your profile in the app, withdraw consent (for example, by turning off location or notification permission, or declining analytics cookies on the website), and request a copy or deletion of your data by contacting us. We follow India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

11. Children

Our services are not directed at children under 18. Delivery partners and store owners must be at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. We will post the new version on this page with a new effective date and, for significant changes, notify you in the app.

13. Contact and grievance officer

For questions, requests or complaints about your personal information:
MYBOX DELIVERY & E-COMMERCE, Azhagiyamandapam, Mulagumoodu P.O., Kanyakumari, Tamil Nadu 629167, India
Email: myboxpickupanddelivery@gmail.com · Phone: +91 63693 75745